FAQs

have questions?

Ask away! Our MiiRO Beauty Team is here to help!

To return an item,  all items must be in new and unused condition with all original tags, labels and packaging.  Items must be returned within 30 days of purchase date. Please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging and Printed RMA, and email [email protected] to receive a shipping address so you can mail your package.

Please Note:

 A 15% restocking fee will be charged for all returns.

Sale items are FINAL SALE and cannot be returned.

Any product you return must be in the same condition you received it and in the original packaging.

To request a return, please let us know by emailing us at  [email protected]

All items must be shipped using a trackable method.  Once mailed please send us your tracking number

Please allow at least 7 days from receipt of your item to process your return or exchange

We will notify you by email when  your return is processed.

 

 

Due to COVID-19, we are only shipping to USA.  Please keep in mind that all products will be shipped from South Korea. 

Delivery is approximately 2 to 3 weeks.   

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

The first thing to check is have you had your dispatch email?

 

If yes, then it’s on its way. You can track your order at the top of this page using your order number from that email.

 

If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us.

 

Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

We’re very sorry for that. Please contact us via email or private message on Facebook, Twitter or Instagram with your name and order number and we’ll look into that for you.

Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the ‘contact us’ tab.

We’re very sorry to hear that you have received an item that is not in perfect condition. Please contact us via email or private message on Facebook, Twitter or Instagram.

 

In your message, please include: your name, order number, product name and code of the item ordered, a picture of the incorrect item and a description of the defective item received.

Once, we’re on it – we know you want it fast!

 

Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order, exchange or return any unwanted items.

Sorry for that :/ We’ll be more than happy to assist you if you may contact us at [email protected]